Support

We're happy to help.

Found a bug, have a question or an idea? Email us:

Include your iPhone model, iOS version and the steps that lead to the problem. We usually reply within a few days.

Common questions

My data isn't syncing to my other devices.

iCloud Sync is part of Owllet Pro. Check that it's on in Settings → iCloud Sync on every device, that each one is signed in to the same Apple Account, and that iCloud Drive is on. Changing the setting takes effect the next time you open Owllet.

How do I move to a new iPhone?

With iCloud Sync on, sign in to the same Apple Account and open Owllet. Without it, back up from Settings → Backups, then restore that backup on the new iPhone.

I bought Owllet Pro but it isn't unlocked.

Open the Owllet Pro screen and tap Restore Purchases, signed in to the Apple Account you bought it with.

How do I cancel my subscription?

In Owllet's Settings → Manage Subscription, or in the iOS Settings app under your name → Subscriptions. You keep Pro until the end of the period you paid for, and you never lose any data.

Can I get a refund?

Purchases are handled by Apple. You can ask for one at reportaproblem.apple.com.

What data does Owllet collect?

None. See the privacy policy.